Key Update on Security Incident: Bitget Outlines User Withdrawal Process

In response to the recent security incident, Xie Jiayin, Bitget's Lead for the Chinese Community, issued a formal update on September 26th. The core message assures users that the withdrawal functionality for all user assets will be restored in an orderly manner, following comprehensive security enhancements to the platform's environment.

Safety First: A Tailored Response Strategy

Xie Jiayin elaborated on the rationale behind the handling timeline. He emphasized that due to the unique nature of the attack vector involved in this incident, Bitget has undertaken a more thorough and cautious security review and system remediation process than in previous cases. This approach is designed to eliminate all potential risks completely. "We understand the anxiety during the wait and appreciate everyone's patience. Our top priority is absolute security. Any oversight could lead to secondary risks, which we must avoid at all costs," he stated.

Direct Communication from the Top: CEO Live Q&A Tonight

To foster transparent communication and address community concerns directly, Bitget has organized a high-level interactive session. Xie Jiayin announced that CEO Gracy Chen will host a live community broadcast today (Monday) at 3:30 PM—thirty minutes before the scheduled resumption of withdrawal services.

The live session will focus on two main areas:

  • In-Depth Incident Review: Gracy Chen will provide a detailed explanation of the incident's cause, the emergency response measures implemented, and the upgraded prevention strategies for the future.
  • Open Q&A Session: Significant time will be allocated for Gracy Chen to answer questions from the community, covering topics such as asset security, platform risk controls, and future safeguards.

This move is seen as a critical step by Bitget's management to engage proactively with users and rebuild trust. By facilitating direct dialogue with the CEO, the platform aims to dispel information gaps, allowing users to clearly understand the status of their assets and the extensive efforts undertaken to ensure their security.