During a recent internal meeting, Coinbase CEO Brian Armstrong emphasized the necessity of implementing more x402 checkout processes. He pointed out that this move will significantly enhance the efficiency of the customer support team and streamline overall operations.
Streamlining Processes for Better Efficiency
Armstrong noted that as the company's business continues to expand, traditional checkout methods are no longer sufficient to meet current demands. Adopting more x402 procedures will help reduce customer wait times and alleviate the workload on support teams.
- Increase customer satisfaction
- Improve response speed of customer service
- Optimize back-end operational workflows
In addition, he stressed that these improvements will position Coinbase to better handle future business growth challenges.