OneKey Proactively Reinforces Security Amid Industry Concerns

Following a series of security incidents affecting the hardware wallet sector, OneKey has outlined a set of enhanced data protection measures. The company emphasized that these steps are proactive and precautionary, clarifying that no security breach has occurred within its own systems.

The 30-Day Data Retention Rule

The centerpiece of the new policy is a strict limit on how long customer data is stored. OneKey now pledges to permanently delete order-related personal information—including names, email addresses, and shipping details—within 30 days of transaction completion.

To make this feasible, processes like returns, warranties, and device verification are being redesigned to use alternative methods that don't require long-term data storage. This shift embeds the principle of data minimization directly into operational workflows.

Cleaning the Slate: Historical Data

Addressing past data, OneKey has taken concrete actions:

  • Historical Order Deletion: The company confirmed via Shopify API that historical order records have been deleted and is auditing other systems for completeness.
  • Access Removal: Deleted historical orders are no longer accessible through Shopify's order APIs, significantly reducing exposure risk.

Transparency on Limits and Future Vision

OneKey openly acknowledged the boundaries of its control. Data retention policies of shipping carriers like FedEx and UPS remain outside its purview. For customers who opt into notifications for product updates or security patches, a privacy-processed email address may be retained separately, disassociated from identity, order history, or shipping address.

Looking ahead, a key long-term goal is migrating e-commerce operations to in-house infrastructure, reducing reliance on third-party platforms like Shopify. This move is seen as crucial for achieving full autonomy over data governance.

By aggressively shortening data retention windows and purging historical records, OneKey is positioning data privacy not just as a compliance issue, but as a core component of its product offering. This approach could set a new benchmark for user trust in the cryptocurrency hardware space.