Platform Announces Compensation Plan for Service Disruption
The platform has released a formal compensation plan addressing technical issues experienced with the DeepSeek model service recently. This move aims to resolve inconveniences caused by service instability and restore user confidence.
Compensation Plan Details
According to the official announcement, compensation will be implemented in two parts:
- Credit Refunds for Affected Users: Users who consumed credits while using the DeepSeek model between October 8 and 14 during the service disruption will receive full refunds for all related credit usage during that period. The system will automatically calculate and process refunds without requiring user applications.
- Bonus Credits for All Users: Beyond targeted compensation, the platform will additionally grant 500 universal credits to every user of the domestic version. This bonus will be automatically deposited into user accounts and can be used across multiple platform services.
User Experience Protection as Priority
The introduction of this compensation plan reflects the platform's ongoing commitment to service quality and user rights protection. Through the combined approach of "targeted compensation + universal benefits," it addresses both the actual impact of occurred issues and enhances satisfaction across the entire user community.
The technical team confirmed that thorough investigation and fixes have been implemented regarding the anomalies, with continuous system stability optimizations underway to prevent similar occurrences. Users experiencing any issues can provide feedback through official support channels.